Customer Service Coordinator, Temp to Perm, Cambuslang, Monday to Friday, 40 hours per week, £13.94–£15.38 per hour

Benefits

• Temp-to-perm opportunity
• Competitive hourly rate of £13.94–£15.38
• Monday to Friday working hours
• 40 hours per week
• Friendly and supportive team environment
• Opportunity for long-term progression

Responsibilities

• Act as the main point of contact for customers
• Work closely with the sales team regarding orders and customer requirements
• Coordinate with production and warehouse teams
• Provide updates and feedback to ensure delivery schedules are met
• Manage customer expectations and resolve complaints professionally
• Handle a mixture of inbound and outbound calls, with a maximum of around 20 calls per day
• Manage multiple customer queries and priorities efficiently

Requirements

• Previous customer service experience
• Strong verbal and written communication skills
• Experience using an ERP system
• Good IT skills, including Microsoft Excel and Word
• Ability to manage multiple priorities effectively
• Professional, organised and customer-focused approach