Competitive salary of £43,000 – £48,000
Car allowance up to £6,656 per year
Permanent, full-time role with stability and long-term opportunities
Join a reputable, growing business with a strong focus on service excellence
Ongoing training and development provided where required
Oversee the day-to-day management of the service department
Lead, support, and motivate a team of service engineers
Manage daily operations, scheduling, and workload allocation
Maintain high levels of customer service through clear communication and effective problem-solving
Ensure compliance with company policies, Health & Safety regulations, and industry standards
Maintain and monitor service records, contracts, and compliance documentation
Plan, coordinate, and schedule service works to meet deadlines and client requirements
Identify additional/variation works outside contract scope and produce quotations
Drive operational improvements to enhance efficiency and service delivery
Proven experience as a Service Manager within Mechanical, HVAC, or Air Conditioning sectors
Strong technical knowledge of HVAC systems, especially Air Conditioning & Ventilation
Excellent customer service skills with strong problem-solving abilities
Effective communication, leadership, and organisational skills
Competent in Microsoft Office (Word, Excel, Outlook, etc.)
Good understanding of Health & Safety regulations and quality management systems
Our client is a well-established specialist in air conditioning and ventilation, known for delivering high-quality installation, maintenance, and reactive services across commercial and industrial environments. They prioritise safety, reliability, and excellent customer service, offering a supportive working environment with a strong emphasis on professional development and long-term career progression.
